When will my order arrive?
Usually orders are fulfilled and shipped out within 1-2 days of them being placed. Order times do vary depending on your location in the world, but our best efforts have been made to include this information when you're selecting your postage at checkout. If this isn't the case, let us know here.
Do you ship to my country?
Yes! We currently ship worldwide, although this may not be reflected in the checkout options (this is for quite boring reasons; we have to input the costs of shipping to each country manually and we just haven't gotten to yours yet). If your country is not on the list of possible shipping options then you can contact us through DM on Instagram @arthurdoveteaco or by emailing us here.
My order hasn't arrived
There can be occasional delays on orders for reasons beyond us and exclusive to the particular couriers. In the rare cases this does happen it usually has something to do with processing or collection issues and damaged labels. Hang tight for a couple of days and if your order still hasn't arrived then either DM us on Instagram @arthurdoveteaco or email us here.
Can you send my order quicker?
I've changed my mind on my order
Unfortunately we're unable to make changes to your order once they have been placed (it makes it difficult to keep track of stock if we do and things are more easily lost and generally confused). That being said, if you have ordered something by mistake or even if you've just changed your mind, let us know as soon as you can; if the order hasn't been packed we may be able to make it right.
What do I do if something is wrong with my order?
We want everyone to be happy with their tea. If you're unhappy with your order in anyway, if something is incomplete, damaged or anything then please reach out to us via DM on Instagram @arthurdoveteaco or you can email us here.
What is your refund and returns policy?
If you would like a refund on a part or the entirety of your order then please contact us through DM on Instagram @arthurdoveteaco or email us here quoting your order number in the subject.
How much is shipping?
Our shipping costs are calculated based on our own packaging costs (roughly 60p) in addition to the couriers own shipping prices (at the lowest £2.90). Most UK orders are shipped using either Royal Mail or MyHermes. Couriers on international orders vary (at the lowest £4.57).
Refunds & Returns
What is your refund and returns policy?
How do I brew my tea?
Brewing instructions are written on the front of every packet of loose leaf tea we send out and are also available to view in our shop (just search for your particular blend and see).
Do I need an infuser?
Pretty much. If you really do still need one you can get one from us on our shop here.
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
Why do you collect such personal information?
How do you store, use, share and disclose your site visitors' personal information?
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, through your social media (if and only if we've already interacted there) and postal mail.
Can I withdraw my consent?
If you don’t want us to process your data anymore, please contact us here.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us here.